Capped Customs (REVIEW — YOUR BUSINESS ADDRESS) ("we," "us," or "our") operates the website REVIEW — YOUR WEBSITE URL (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your choices regarding your data.
1. Information We Collect
Information you give us directly:
Order information: When you place an order, we collect your name, email address, shipping address, phone number (if provided), and payment details. Payment card numbers are processed securely by our payment provider and are never stored on our servers.
Design files: If you upload a logo or artwork through our hat builder tool, that file is processed in your browser only and is not uploaded to our servers unless you submit an order.
Communications: If you email us or use a contact form, we keep your name, email, and the content of your message.
Information collected automatically:
Browser data: Your IP address, browser type, device type, operating system, and pages visited. This data is collected through cookies or similar technologies to help us improve the site.
Theme preference: The site saves your chosen visual theme in your browser's local storage. This stays on your device and is not sent to us.
2. How We Use Your Information
To process and fulfill your custom hat orders
To send order confirmations, shipping updates, and delivery notifications
To respond to your questions or customer service requests
To improve our website, products, and customer experience
To comply with legal obligations
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Who We Share Data With
We only share your information with third parties who help us run our business:
Payment processor (REVIEW — e.g., Stripe or PayPal) — to securely process your payment
Shipping carrier (REVIEW — e.g., USPS, UPS, FedEx) — to deliver your order
Email service — to send you order confirmations
Analytics (if applicable) — to understand how visitors use our site
These partners only receive the data they need to perform their service and are required to protect it.
4. Cookies and Tracking
We use the following technologies:
Local storage: Saves your theme preference on your device. Not a cookie — stays in your browser only.
Analytics cookies (if enabled): Help us understand how visitors use the site. You can opt out through your browser settings or our cookie banner.
You can disable cookies in your browser settings at any time. The site will still work, but some features may be affected.
5. Data Retention
We keep your order information for as long as needed to fulfill your order and comply with legal and accounting requirements (typically REVIEW — e.g., 3 years). You can request deletion of your data at any time by contacting us.
6. Your Rights
Depending on where you live, you may have the right to:
Access the personal data we hold about you
Correct inaccurate information
Delete your personal data ("right to be forgotten")
Object to certain types of processing
Withdraw consent at any time where we rely on consent
To exercise any of these rights, email us at REVIEW — YOUR EMAIL ADDRESS. We will respond within 30 days.
7. Data Security
We take reasonable measures to protect your personal information, including encrypted connections (HTTPS) and secure payment processing. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our site is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us: